Terms & Conditions
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Terms & Conditions

Christel Wolf Illustration & Graphic Design

Kinkerstraat 31-4
1053DC, Amsterdam
info@christelwolf.com

 

Chamber of commerce number: 63497441
VAT identification number: 1495.16.848

Clause 1. | General

1.1) The General Terms and Conditions of ‘Christel Wolf Illustration’ apply to all offers, products, orders, agreements and deliveries. By ordering an article, you agree to these conditions.

Clause 2. | Agreement and Order

2.1) The agreement becomes binding at the time you place your order in the online order form. The order will be processed after you have paid. Until that time ‘Christel Wolf Illustration’ will remain full owner of the articles.

2.2) To confirm your order you will receive an email to the email address that you provided. If you accidentally do not receive an e-mail, your order is still operative. We will not pester you if you don’t ask for more information.

2.3) We do our best to make sure that all of the content on our site is correct. However, we reserve the right that unintentional errors may occur. Images on the website can always be slightly different from reality.

2.4) In terms of payment, we accept IDEAL (only in the Netherlands) and PayPal. All prices are displayed in EURO and include VAT.

2.5) ‘Christel Wolf Illustratio’ has the right to change texts and images on the website, without giving notice first.

2.6) We deliver in- and outside of the Netherlands. Please check if your country is on the list. If not, please send an email to info@christelwolf.com so we can see what we can do for you.

Clause 3. | Shipping costs

3.1)  Shipping costs:

Netherlands            €3

Belgium                   €5,95

Denmark                 €5,95

Germany                 €5,95

France                     €5,95

Italy                         €5,95

Luxembourg          €5,95

United Kingdom  €5,95

Spain                      €5,95

Sweden                  €5,95

Rest of Europe     €12,95

Outside Europe   €22,95

 3.2) Orders above €75 are shipped free of charge.

Clause 4. | Delivery

4.1) We will ship your order as fast as we can, normally within 7 workdays of placing your order. You will receive a conformation that the package is on his way. Normally you will receive your order within 2–7 workdays in Europe and 5–14 workdays outside of Europe. We cannot guarantee this for the full 100% because we are depending on other parties. Claims for late deliveries are not accepted. For international delivery times, please see the website of our transporter PostNL.

4.2) If you accidentally entered an incorrect delivery address – and there are therefore extra costs – we calculate these additional costs on to you.

4.3) Up to and including the delivery ‘Christel Wolf Illustration’ bears the responsibility for the order. After the delivery, the responsibility will be transferred to you.

4.4) We send packages through a reputable parcel.  (PostNL)

4.5) The products are packed in a box, case or envelope. When a delivery is missing or damaged we ask you to contact us by e-mail: info@christelwolf.com

Clause 5. | Approval Period

5.1) We strive that all costumers are happy with their purchase. However, we advise you to check your article within 14 days. If something is not good or you are not satisfied with your purchase you can return it within 14 days. Fill in the online contactform and we will contact you as soon as possible.

Clause 6. | Returns and Exchange

6.1) If you wish to return or exchange an article you can do this within 14 days. Fill in the online contact form where you notify that you wish to return an article. We will contact you. The costs and responsibility are for your account.

6.2) If you wish to return an article please notify us within 14 days after receipt by filling in the online contact form. To make the process go as quick as possible record the following information on to the contact form:

  • that you wish to return an article
  • product description
  • customer number
  • the reason for returning the item

The refund, minus the shipping costs, will take place within thirty days after receipt and inspection.

Clause 7. | Warranty

7.1) We advise our customers to check all articles within 14 days. Check the delivered quantity and quality of the article. If there is something not correct you can return the article within 14 days to ‘Christel Wolf Illustration’.

7.2) After the approval period of 14 days – Clause 5.1 – we are not obliged to repair or exchange the article free of charge. Check clausule 6. to see the conditions for returning an article.

7.3) The warranty is void if the product shows a defect which is caused by improper use, if you or others have made or attempted to make changes to the product or used it in a way for which the article is not intended.

Clause 8. | Copyrights

8.1) All images displayed by Christel Wolf Illustration’ are copyrighted